NRC Best of the Best

Characteristics of Peak Performing Organizations

What is your organization's structure? If you are still operating from a "top down" pyramid where all decisions are made by senior management and trickle down to staff, you are in for a rude awakening. You won't survive without adapting to a dramatic change in work culture.

From local governments to small nonprofits, organizations are adopting a culture that is more receptive, adaptive and generative -- always focused on meeting the needs of stakeholders. Here are seven characteristics of new generation organizations.

  1. Strong staff involvement - input to the organization starts from those most in-the-know about whether the organization is achieving its preferred outcomes with its stakeholders or not. This way, the organization stays highly attuned and adaptive to the needs of stakeholders.
  2. Organic in nature - fewer rules and regulations, sometimes no clear boundaries and always-changing forms.
  3. Authority based on capability - ensures the organization remains a means to an end and not an end in itself.
  4. Alliances - takes advantage of economies of scale. Alliances can take the form of collaborations, networks, strategic alliances/mergers, etc.
  5. Teams - shares activities to take advantage of economies of scale at the lowest levels of activities. Ensures full involvement of employees at the lowest levels.
  6. Flatter, decentralized organizations - less middle management, resulting in top management exchanging more feedback with those providing products and services; also results in reduced overhead costs.
  7. Mindfulness of environments, changes, patterns, and themes -priority on reflection and inquiry to learn from experience; develop "learning organizations."

Source: Written by Carter McNamara, Ph.D.

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