How to Deal with Conflict
Conflict in a team is an inevitable dynamic. And it doesn't have to be destructive if managed well. Here are some options on how to handle conflict among your team members.
- Ask those who disagree to paraphrase one another's comments. This may help them learn if they really understand each other.
- Work out a compromise. Agree on the underlying source of conflict, then engage in a give-and-take and, finally, agree on a solution.
- Ask each member to list what the other side should do. Exchange lists, select a compromise all are willing to accept and test the compromise to see if it meshes with team goals.
- Have each side write 10 questions for their opponents. This will allow them to signal their major concerns about the other side's position. And the answers may lead to a compromise.
- Convince team members they sometimes may have to admit they're wrong. Help them save face by convincing them that changing a position shows strength.
- Respect the experts on the team. Give their opinions more weight when the conflict involves their expertise, but don't rule out conflicting opinions.
Source: Making Teams Succeed at Work, Alexander Hamilton Institute, 70 Hilltop Road, Ramsey, NJ 07446.
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