Quality Service Matters!
Did you know that:
- 90% of unhappy customers never complain. They just never return. And they tell 9 or 10 others.
- For those who do complain: if the complaint is resolved, 50% will return; if resolved quickly, 95% will return quickly.
Start thinking of your "clients" as customers -- and solicit their feedback in a number of ways. Then use that feedback to improve your services.
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