Taking Responsibility
Taking responsibility is a powerful act, psychologically and emotionally. It communicates all sorts of good and helpful things to those around you. It lets people know that you are human, ethical, and honest, and that you want to get the problem solved.
Taking responsibility does two additional things: it improves relationships among people who must work together to solve the problem, and it reduces anxiety in the entire organization. It helps create an environment where people can begin to give up defensive behaviors and begin to deal with problems in a more open and honest way.
Source: O.C. Ferrell and Gareth S. Gardiner, In Pursuit of Ethics. (Springfield, IL.: Smith Collins, 1991).
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